![]() ![]() Since the cams were still active on the old account, they are bricked until they can be deleted from that account and I have not ever read that Wyze can do that. The best way to resolve this is from the 2FA end to restore the old account rather than the cam reset end to add them to the new account. Most sites wont show you the setup code again, so you have to disable 2fa and then re-enable it (which gives you a different code).There isnt any way to just transfer the codes to a different app, so you have to go to each site and readd them individually to your new authenticator app. I am assuming, based on your screenshot, that you are using an Authenticator App to attempt the 2FA access to your old account, is that correct? Which app are you using? When you set up your original 2FA with your authenticator app, did you copy and save your Recovery Code somewhere? Are you logged into your Authenticator App using the same credentials you used on the old phone? I am assuming the old phone is no longer in your possession? How to restore my google authenticator Lost all my codes and now cant log into my accounts. That’s finally changing with a new feature that can sync 2FA codes to your Google account, allowing you to use Authenticator on multiple devices simultaneously. I don’t have any magical pixie dust for you, only some questions. Your account has the 2FA security and your outdoor cams have security locking them to your old account. But, as unfortunate as it is, this is one of the prices of high security. ![]() Welcome to the Wyze User Community Forum you are having this issue. ![]()
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